Here are some commonly asked questions. Got a quick question or just want to say hi? Get in touch with us on FacebookΔ
How and when do my tickets arrive?
When purchasing from Ticketmaster, GA tickets are digital only and will therefore be sent to the mobile number provided at checkout. There is no need to update any email addresses.
Collector Tickets will begin dispatch at least 1 month prior to the event date - around Monday 28 October.
Ticketmaster has approval to switch customers between cities, for equal or greater value. So if you wish to change city, you will need to contact them directly.
Please contact Ticketmaster by submitting a help request HERE.
Does my name need to be on the ticket?
Yes, the name on your ID will need to match the name on the ticket.
How can I apply to be a volunteer at Festival X?
Please check back at a later date for more information regarding volunteers.
Is this an 18+ event?
Yes, Festival X is strictly an 18+ event
Will there be food available at the event?
Yes, we will have plenty of food options to cater for all of our revellers! Please check back at a later date for specific food offerings.
What is your refund policy?
Please refer to out terms and conditions for information about our refund policy: HERE
When will set times be released?
Set times will be released closer to the event. Please sign up to our mailing list if you wish to be notified as soon as they are available: HERE
What is included in my event ticket?
Included in your ticket is entry to the event.
Is there an authorized ticket reseller?
The only official ticket reseller for Festival X is Ticketmaster Resale, for more information visit https://fstvlx.co/tickets
How long does the event go for?
Festival times vary slightly in each city:
Brisbane 2:00pm - 10:00pm
Melbourne 1:00pm - 10:00pm
Sydney 1:00pm - 11:00pm
Where is the event being held?
Where can I purchase tickets to Festival X?
How much do tickets cost?
Ticket prices will start at $154.95 in Brisbane and $159.95 in Sydney and Melbourne.