Logo Festival X 2019 - Brisbane, Sydney, Melbourne Music Festival
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Festival X 2019 - Brisbane, Sydney, Melbourne Music Festival

Here are some commonly asked questions. Got a quick question or just want to say hi? Get in touch with us on FacebookΔ

Are there services for patrons with disability or access needs?
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Festival X is committed to creating an inclusive experience for patrons with disability or access needs.

Event Accessibility features include:

  • Companion Cards accepted just have it handy when you book and enter the event
  • Wheelchair access making it easier to get around
  • Assistance at the festival entry from helping you with your ticket to bag searches, we are here to help!
  • Viewing platforms at the main stage so you’ll never miss a beat
  • A chill out zone to take some time out and recharge
  • Guide dog rest & spending area even our service dogs need some time to relax
  • Accessible bathroom facilities can be found across the festival
  • Dedicated accessible drop off/pick up zone making drop off and pick up easier
  • And stacks of helpful volunteers and Festival X staff

To check out all these accessibility features and where they’ll be on the day please check the map when it is available.

If you have any questions on the day our Access Liaison will be roaming, but you can always reach them on accessliaison@getskilledaccess.com.au and they’ll be able to provide you with the information or assistance that you need.

Can I upgrade my GA ticket to a VIP ticket?
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Yes, you can upgrade your GA ticket to a VIP Xperience ticket. Please submit a request HERE

If I bought a ticket to one city, can I change it to attend in a different city?
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Ticketmaster has approval to switch customers between cities, for equal or greater value. So if you wish to change city, you will need to contact them directly. You can also upgrade your GA ticket to a VIP Xperience ticket. Please submit a request HERE

When will I receive my collectors ticket?
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Collector Tickets will begin dispatch at least 1 month prior to the event date - around Monday 28 October.

Is the event outdoors or under cover?
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Festival X will feature a combination of indoor and outdoor spaces/stages. Please check the weather report before attending and bring the appropriate gear. Ponchos are for sale through merchandise stands.

What time does entry for the event open and close?
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Entry closes to all Festival X shows 1 hour before event end:

- Brisbane: Doors 2pm – 10pm : Entry closes 9pm

- Sydney : Doors 1pm – 11pm : Entry closes 10pm

- Melbourne : Doors 12pm – 10pm : Entry closes 9pm

How and when do my tickets arrive?
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When purchasing from Ticketmaster, GA tickets are digital only and will therefore be sent to the mobile number provided at checkout. There is no need to update any email addresses and names do not need to be on the tickets.

Collector Tickets will begin dispatch at least 1 month prior to the event date - around Monday 28 October.

Ticketmaster has approval to switch customers between cities, for equal or greater value. So if you wish to change city, you will need to contact them directly. You can also upgrade your GA ticket to a VIP Xperience ticket using this link below.

Please contact Ticketmaster by submitting a help request HERE.

Is this an 18+ event?
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Yes, Festival X is strictly an 18+ event

Will there be food available at the event?
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Yes, we will have plenty of food options to cater for all of our revellers! Please check your city event info for more information: HERE

What is your refund policy?
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Please refer to out terms and conditions for information about our refund policy: HERE

When will set times be released?
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Set times have been released, view them HERE

What is included in my event ticket?
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Included in your ticket is entry to the event.

Is there an authorized ticket reseller?
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The only official ticket reseller for Festival X is Ticketmaster Resale, for more information visit https://fstvlx.co/tickets

How long does the event go for?
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Festival times vary slightly in each city:

Brisbane 2:00pm - 10:00pm

Melbourne 12:00pm - 10:00pm

Sydney 1:00pm - 11:00pm

Where is the event being held?
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Sydney - Showgrounds (website)

Melbourne - Showgrounds (website)

Brisbane - Showgrounds (website)

Where can I purchase tickets to Festival X?
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Tickets to Festival X are available at www.festivalx.com.au/tickets

How much do tickets cost?
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Ticket prices will start at $154.95 in Brisbane and $159.95 in Sydney and Melbourne.