Here are some commonly asked questions. Got a quick question or just want to say hi? Get in touch with us on FacebookΔ
Can I upgrade my GA ticket to a VIP ticket?
Yes, you can upgrade your GA ticket to a VIP Xperience ticket. Please submit a request HERE
If I bought a ticket to one city, can I change it to attend in a different city?
Ticketmaster has approval to switch customers between cities, for equal or greater value. So if you wish to change city, you will need to contact them directly. You can also upgrade your GA ticket to a VIP Xperience ticket. Please submit a request HERE
When will I receive my collectors ticket?
Collector Tickets will begin dispatch at least 1 month prior to the event date - around Monday 28 October.
Is the event outdoors or under cover?
Festival X will feature a combination of indoor and outdoor spaces/stages. Please check the weather report before attending and bring the appropriate gear. Ponchos are for sale through merchandise stands.
When do tickets go on sale?
Ticketmaster pre-sale starts: Wednesday September 4, 12pm (NZ) - Friday September 6, 12pm (NZ) register your details HERE
First release General tickets for all dates go on sale Friday September 6, 1pm (NZ)
What is your refund policy?
Please refer to out terms and conditions for information about our refund policy: HERE
Where is the event being held?
The Outer Fields at Western Springs, Auckland
How much do tickets cost to Festival X Rising?
First release: $129.90
Second release: $159.90
VIP X-Perience: $329.90
Is this an 18+ event?
Yes, Festival X is strictly an 18+ event
Will there be food available at the event?
Yes, we will have plenty of food options to cater for all of our revellers! Please check your city event info for more information: HERE
What is included in my event ticket?
Included in your ticket is entry to the event.
Is there an authorized ticket reseller?
The only official ticket reseller for Festival X is Ticketmaster Resale, for more information visit https://fstvlx.co/tickets